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FAQs

Your frequently asked questions answered by our product experts. Browse topics on all our product ranges, from infrared heating, controllers, air purifiers and air cooler.

FAQs

Crest Smart Fan

Yes, all it takes is the press of a button! All you need to do is simply activate the ‘Sleep’ mode by pressing the ‘M’ button to silence your fan. Perfect for night time or when you want some peace and quite, while still tackling the warmth.Continue reading
There are 10 different levels of power available, and these are split between 4 modes: I (Level 1-2) II (level 3-5) III (Level 6-8) IV (Level 9-10)Continue reading
The Crest can rotate either 0°, 60°, 90°, 120° or 150° horizontally depending on what you set. It can also rotate vertically at 90° upward and 25° downward. You can set the fan to rotate vertically and horizontally simultaneously for a more even and diverse effect. To activate this, just press both of the arrow …Continue reading
The fan doesn’t need batteries and is completely rechargeable so you don’t need to worry about any extra purchases. Please take note that you will need to charge the fan when first taken out the box. The below shows how the lights indicate the current power: Low Battery – RED Charing – Flashing Red Full …Continue reading
Yes, by pressing the clock button, you can choose to set a timer for: 1 hour 2 hours 4 hours 8 hours 12 hours Or press it once more to deactivate the timerContinue reading
The fan has an In-Built controller controlled by the handheld remote that snaps on to the front magnetically to help ensure you don’t lose it. Additionally, you can choose to control your fan through WiFi controls through the SmartLife app (also compatible with the Alexa app.)Continue reading

Lumina - LED Heaters

While there is only one controller for the Lumina, the heat and the brightness can both be controlled independently. Thanks to the ‘Dual Control System’, the thermostat has controls for the brightness on one side, and controls for the heat on the other. The controller will also allow you to switch the light between cool, …Continue reading
370 Watts (630mm x 655mm x 35mm) 660 Watts (630mm x 1080mm x 35mm) 800 Watts (630mm x 1280mm x 35mm)Continue reading
The Lumina can only be mounted on the ceiling, due to how the fixing brackets are manufactured for the purpose of ceiling-mounting and how the temperature on the back of the panel is made to be compatible with the ceiling insulation. The Lumina works especially well in more homely, domestic environments but this doesn’t mean …Continue reading
The Lumina panel intentionally stays very tight to the ceiling, thanks to the ‘Snug-fit Brackets’. These brackets allow for a clean, sleek finish to any project, as the Lumina stays up and out of the way. Furthermore, the additional rear insulation is what allows the heater to get so close without any issues as the …Continue reading
Since some of the power going into the Lumina activates the LED lights, it feels natural to assume the heater will be weaker – but this is not the case. The Lumina’s ‘Rapid Heat Technology’ is specifically designed with this in mind because the Lumina heats up much quicker than any other product range.Continue reading
The Lumina can be fitted independently, and this is recommended if you are simply plugging the panel into the wall; otherwise, an electrician can hardwire the panel to the mains power supply.Continue reading
The Lumina is unique in that it has multiple warranty periods – 1 for the heater and 1 for the LED lights. The warranty period on the LED light is 2 years and you then get 10 years on the heater itself.Continue reading

Heating Controllers

Most of our heaters feature inbuilt controllers including our Platinum range, Eco range, Lumina range, ceiling panels and picture panels to allow for convenient controls. The Platinum range of wall and ceiling heaters utilises this by connecting to the handheld remote, which acts as your temperature sensor, and then pairing to the SmartLife app. From …Continue reading
An Inbuilt Controller: Our most popular kind of controller, utilised by the Eco Range, Platinum wall and ceiling ranges, picture panels and bespoke prints and our LED Lumina ceiling heaters. By connecting the handheld thermostat directly to the unit, this controller requires the least to install while offering the same detailed programming as our other …Continue reading
Yes, we offer a few controller options with WiFi so that you can control your heating from an app on your android or apple phone/ipad. The app will allow you to label each controller as a room so that you can see instantly the current temperature and the target temperature for each room in your …Continue reading

Infrared Heating

Far infrared is a form of radiant heat. Radiant heating basically means that rather than taking in the cold air, warming it up and distributing it around the room – you are heating the actual structure of the room, the objects in it and the people The panels consume electricity and convert this straight into …Continue reading
Our panels emit far infrared heat radiation which produces no light.  This means that more energy is focused on producing heat than unnecessary side effects. There are infrared bulbs and heaters which fall under the mid-infrared category which produce a red glowing light when turned on.  However, it is not nearly as efficient and is …Continue reading
Most of the electric heaters that you will see online are convection heaters known as storage heaters or mid infrared glowing heaters. Convection heating work by warming up the cold air in the room and distributing this back out into the space. This means that the heater works hard to warm the air up, especially …Continue reading
Near-infrared (NIR) heaters, sometimes referred to as “heat lamps” or “quartz heaters,” operate in the wavelength range of 780 to 1,400 nm. Their surfaces can reach temperatures of up to 1300°C, producing intense radiant heat that penetrates several millimetres into body tissue. Due to the high temperatures and intensity, prolonged direct exposure should be avoided, …Continue reading
The panels are easy to install no matter the level of installation you require. The heaters can be installed in a few ways. Far infrared heating panels can be mounted onto the wall using four screws (just like a picture frame) and plugged in. What could be easier than that? Alternatively, you can hardwire in …Continue reading
Yes, we offer a 5-20 year warranty period on our product depending on the range and what level of protection you choose which is more than most electrical goods.  Our panels are high quality, robust and have no moving parts. They are heat point tested at various places on the panel before release from the …Continue reading
As with any heater, Far Infrared panels have a surface temperature. However, due to the build quality of these heaters, the insulation ensures that the surface temperature of the panels reaches no higher than 70 – 90°C at the most. If you were to place your hand against the front of the panel, you would …Continue reading
We recommend that in any 24 hour period, the panels are permitted a 10 minute break. This helps to preserve the heating element within, ensuring that it continues to work to the best of its ability.  We do recommend using a controller alongside the heaters which would mean that the heaters would not need to …Continue reading
A popular concern with Far Infrared technology is whether it is detrimental to a person’s health to be in close proximity to it or use it for extended periods of time. Oftentimes, customers confuse Far Infrared heaters with Mid Infrared or Near Infrared. Mid-infrared heaters are commonly used in outdoor spaces such as pub gardens …Continue reading
From our website you may have seen already that we offer a selection of different infrared panels, including white panels, picture panels, glass panels and mirror panels. However if there isn’t an image from our pre-printed, readily available picture panels that grabs your interest, or you would like your own image then Custom Printing is for …Continue reading
Yes, all panels from our Platinum range, Eco range and picture range are able to be freestanding. We know that wall space can be sometimes limited and some people also prefer to have there panels portable so that they can move them around the house with them. It is also great for using under desks …Continue reading
All the panels we offer have been manufactured to CE standards. In fact, nearly all our panels are now built to German TUV standards, which is the highest standard of safety and good build quality. Our panels comply with comply with the German TUV (SUD) standard and we have a rigorous testing process to ensure …Continue reading
The materials we use, specifically the carbon crystal element on the inside is rated to last around 100,000 hours. This equates to anywhere from 30 – 60 years of use, depending on how the heater is used. All of the materials used are made to last as long as possible, even down to the coating …Continue reading
Infrared heating has been a topic of hot discussion lately. It promises lots of benefits from efficiency to health. If you’re considering infrared heating as a way to keep your home or office warm, you might wonder… “Is infrared heating safe?” It’s a valid question. So in this article, we’ll take a closer look at …Continue reading
Imagine the warmth of a sunny day; you step outside on a chilly afternoon and feel the sun’s rays on your face. You feel warmer in an instant. Not because the air temperature changed, but because the sun’s invisible infrared heat is warming you directly. If a cloud passes overhead and blocks the sun, you …Continue reading
We’re a nation of pet lovers. According to Statista, in 2020, 41% of UK households had a pet. In 2023, it shot up to 57%. So if you’re upgrading or changing your heating system, you might wonder, “Are infrared heaters safe for pets?”   Key Takeaways Infrared heaters are safe for pets. In fact, they …Continue reading

Installation

The panels are easy to install no matter the level of installation you require. The heaters can be installed in a few ways. Far infrared heating panels can be mounted onto the wall using four screws (just like a picture frame) and plugged in. What could be easier than that? Alternatively, you can hardwire in …Continue reading
Yes, we offer a 5-20 year warranty period on our product depending on the range and what level of protection you choose which is more than most electrical goods.  Our panels are high quality, robust and have no moving parts. They are heat point tested at various places on the panel before release from the …Continue reading
Yes, all panels from our Platinum range, Eco range and picture range are able to be freestanding. We know that wall space can be sometimes limited and some people also prefer to have there panels portable so that they can move them around the house with them. It is also great for using under desks …Continue reading
All the panels we offer have been manufactured to CE standards. In fact, nearly all our panels are now built to German TUV standards, which is the highest standard of safety and good build quality. Our panels comply with comply with the German TUV (SUD) standard and we have a rigorous testing process to ensure …Continue reading
The materials we use, specifically the carbon crystal element on the inside is rated to last around 100,000 hours. This equates to anywhere from 30 – 60 years of use, depending on how the heater is used. All of the materials used are made to last as long as possible, even down to the coating …Continue reading

Orders & Delivery

Yes, we offer a 5-20 year warranty period on our product depending on the range and what level of protection you choose which is more than most electrical goods.  Our panels are high quality, robust and have no moving parts. They are heat point tested at various places on the panel before release from the …Continue reading
If the items/s purchased have been damaged in transit, appear to have a manufacturing defect, or you simply wish to return the items, the purchaser must follow the instructions provided below: Returns and refunds where there is no fault: Should the purchaser no longer wish to keep the item, and would like to return it …Continue reading
We’ve always prided ourselves on offering the most competitive prices, with the best level of service. From our panels to our purifiers, you’ll always find the best value for money, for the quality of product available on the market. For bulk discounts please contact office@warm4less.com or call on 01205 821 796 to discuss your requirements …Continue reading
Privacy policy – we don’t store your credit card details. In fact, we have no access to them through our website shopping cart. When we do take credit or debit card details over the phone, the information is directly entered into the payment system and is not recorded or accessible by us. Names and contact …Continue reading
Delivery Procedure: Here at Warm4less, we offer fast and free delivery with our chosen delivery company to UK mainland (In most cases, next working day) within FedEx standard delivery areas/regions. Delivery charges may apply if you’re based outside of the UK, or are in a surcharge area (parts of Scotland and the Islands may be …Continue reading
We are able to offer a next delivery service on 95% of orders made before 12pm. Please note this is dependent on the size of the order, stock availability, the content of your order, the delivery location and the courier. We typically ship items out the same day as we receive them and our cut …Continue reading
We ship worldwide! We are able to supply heating anywhere in the world with the exception of the below:  IR (Iran) KP (North Korea) SL (Sierra Leone) Palestinian Territories South Sudan Myanmar Crimea Ukraine Iraq SyriaContinue reading
Here at Warm4less, we offer Fast and Free delivery with our chosen delivery company to UK Mainland (In most cases, next working day) within FedEx standard delivery areas/regions. Delivery charges may apply if you’re based outside of the UK or are in a surcharge area (parts of Scotland and the Islands may be affected.) We …Continue reading

Usage

Our panels emit far infrared heat radiation which produces no light.  This means that more energy is focused on producing heat than unnecessary side effects. There are infrared bulbs and heaters which fall under the mid-infrared category which produce a red glowing light when turned on.  However, it is not nearly as efficient and is …Continue reading
As with any heater, Far Infrared panels have a surface temperature. However, due to the build quality of these heaters, the insulation ensures that the surface temperature of the panels reaches no higher than 70 – 90°C at the most. If you were to place your hand against the front of the panel, you would …Continue reading
We recommend that in any 24 hour period, the panels are permitted a 10 minute break. This helps to preserve the heating element within, ensuring that it continues to work to the best of its ability.  We do recommend using a controller alongside the heaters which would mean that the heaters would not need to …Continue reading
A popular concern with Far Infrared technology is whether it is detrimental to a person’s health to be in close proximity to it or use it for extended periods of time. Oftentimes, customers confuse Far Infrared heaters with Mid Infrared or Near Infrared. Mid-infrared heaters are commonly used in outdoor spaces such as pub gardens …Continue reading

Water Heating

What do people want from their hot water system? Ideally, comfort and convenience with fast-flowing hot water on tap that doesn’t cost the earth and is small enough to free up valuable storage space in the home. Heating the hot water for your home typically accounts for around 20% of all energy usage so is …Continue reading
Thermino heat batteries utilise a phase changing material (PCM) to absorb, store and release large amounts of heat when it changes between a liquid and solid state. Heat is absorbed on melting and released on freezing. This process stores up to four times more energy than heating and cooling water using current standard methods. A …Continue reading
A phase changing material (PCM) is a substance that absorbs heat energy when it changes phase, this is known as latent heat. When the material is charged, it changes state to become a solid which then produces the latent heat to warm up your water. When it changes back to a liquid, the temperature lowers …Continue reading
The PCM within a Thermino battery is completely safe and is made from sodium acetate. This is a food grade safe material and Walkers use this to flavour their Salt and Vinegar crisps! Plentigrade P58 is reliable, safe and non-flammable too. Every part of a Thermino battery can be recycled making it an extremely green …Continue reading
As the water is not being stored at a higher temperature and is only being heated when it flows through the pipes, it means that it completely rids the risk of diseases such as Legionnaires.Continue reading
All 4 sizes are 240v and run at 2,800w meaning it can be connected to a normal 13-amp supply.Continue reading
A Thermino heat battery will take between 2-3 hours to heat the PCM within a tank. It can be charged up overnight to make best use of night-time tariffs if you have these or can be powered from a Solar PV (if you go for a PV ready model) array or battery. Standard hot water …Continue reading
If no hot water is drawn from a charged Thermino battery, it can hold a hot water charge for up to ten days. A client of ours in Orkney has a 210ltr system and experienced a power cut meaning he was unable to recharge his battery. He was able to maintain normal hot water function …Continue reading
Four sizes of tanks are available (dimensions and weights can be found further down) and these include a 70ltr, 150ltr, 210ltr and 300ltr option. If you are unsure on what size would be best for your property, please contact us on customerservices@warm4less.com or on 0300 303 9625 for advice. As a general guide, the more …Continue reading
The hot water temperature is between 45c to 55c. Because hot water is created on request, it does not need to store water at 60c like standard water tanks (to kill legionella and other nasties). This makes the heat battery considerably more energy efficient.Continue reading
Yes! We supply PV ready heat batteries so even if you do not currently have a PV system installed and wanted to keep the option open in future (and future proof your hot water system), we have a suitable heat battery. If you already have a PV system, electricity it generates can be diverted to …Continue reading
No noise is emitted from the Thermino and it works extremely quietly, you won’t even know it is on!Continue reading
Currently, the Thermino heat battery has been tested for 41,000 cycles. This equates to 110 years if you were to charge your heat battery once a day! During this time there has been no degradation of the PCM. The heating element comes with a ten year warranty and the unit is made with high quality …Continue reading
Thermino heat batteries are fast and easy to install. They require no tundish, no high temperature discharge pipework and T&P safety valve to maintain.Continue reading
Yes! A Thermino can be used alongside a gas combi boiler and is ideal for preheating cold water before it goes to the boiler therefore making it much more efficient and significantly cutting down on the amount of gas that would be used. A hot water feed would need to be installed from the Thermino …Continue reading
Yes! Your wet system radiators could be heated vi a Thermino heat battery if needed.Continue reading
Unlike gas boiler systems, your Thermino will not need to be checked on a yearly basis further saving on running costs.Continue reading