Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and returns policy govern Warm4Less Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Warm4less of ‘us’ or ‘we’ refers to the owner of the website whose registered office address is International House, 61 Mosley Street, Manchester M2 3HZ.

Our Trading Address is International House, 61 Mosley Street, Manchester M2 3HZ

Our Company Registration number is 09367543 and is registered in England and Wales.

The term ‘you’ refers to the user or viewer of our website.

1. General terms of use

a) The content of the pages of our website is for your general information and use only. It is subject to change without notice.

b) This website uses cookies to monitor browsing preferences. We only store information relating to your web searches to aid us improving our service to you and our clients. Further details on our cookies policy may be found on our Privacy Policy section.

c) We aim to ensure that the information we provide on our website is informative, useful and as accurate as possible. However, we cannot guarantee complete accuracy of information and materials provided on our website and you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

d) Your use of any materials or information on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

If you are unsure as to the suitability of products or wish to inquire further, you are welcome to contact us on 01205 821 796 or on email via our contact us page and a member of staff would be pleased to assist you further.

e) This website contains material which is owned by or licensed by us. This material includes, but is not limited to, the design, layout, look, appearance, content and graphics. Reproduction is prohibited unless we grant permission in writing.

f) Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

g) From time to time this website may include links to third party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

h) Your use of this website and any dispute arising out of such use of the website is subject to the laws of English Law.

2.  Product Information

Details relating to specific products may be found on those items relevant web pages. Please be advised that availability and details may change at any time and without notice.

Consumers are advised that all panel heaters (white, glass, mirror and picture ranges) come with safety stickers adhered to front to warn against touching or covering the infrared heating panel. These are included as a safety precaution and removal is not advised or recommended by us in any way. Please be aware that certain units when in use will naturally slightly expand/contract which is unavoidable.

Warm4less Ltd cannot be held responsible for loss or damage incurred through use or misuse of our products. Clients are advised to use heaters in accordance with our installation instructions. In the event the client is unsure of a particular term or procedure, please contact a member of staff to assist you.

Please be advised that the dedicated ceiling range of heaters and the Alpha bar heaters are the only heaters suitable for ceiling mounting. Wall mounted heaters including Eco, Platinum, Picture panels and Glass/Mirrors are not rated for ceiling use and will invalidate your warranty.

Ceiling fitting without a ceiling kit will also invalidate your warranty.

If we are asked for advice as to the suitability of any product such advice will be given to the best of our ability and in good faith but such advice is only given on the express condition that the Company is exempt from liability for failure in performance resulting directly or indirectly from such advice.

Improper use or modification of products may result in warranty being voided. Modification and mis-use is adjudicated by Warm4less Ltd.

3.  Right to Cancel

All customers have the right to cancel their orders under The Distance Selling Regulation, which gives consumers extra protection when buying online.

You have the right to cancel the purchase of goods at any time within the ‘cooling off period’ of fourteen working days beginning from the day you receive the goods.

Bespoke items or custom printed/made infrared panels are exempt to this ruling.

Upon receipt of a product please inspect it carefully for any damage or fault. In the event of any issue is found, please notify us prior to the product being installed. If the product is installed despite having a fault, warm4less have the right to not accept the return.

Please view our Returns Policy for further details on returning goods.

4.  Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

5.  Holding Deposit

Clients who wish to pre-order, or place a holding deposit to secure items which are being restocked or are new products waiting to be launched, must pay a holding deposit to secure item/s. This is charged at 20% of the total amount.

If the customer changes their mind and wishes to cancel their obligation to purchase the panels that have been reserved will no longer be held. The holding deposit will be refunded minus an administration cost if the cancellation is requested within 3 months of initial payment. After this point, holding deposits are non-refundable. Refunds may take up to 30 days to be refunded and will be to the same card/bank details used when original payment was made.

Warm4less Ltd – United Kingdom Warranty

Your Warm4less panel is covered by a statutory 12-month warranty and extended warranty periods are offered free of charge upon receipt of a completed Warranty Card to our address (Unit 2, Love Lane, Sutterton, Boston, Lincolnshire, PE20 2EU) or by email to office@warm4less.com. This card can be found in the box of the heater. Please see below details for length of warranty per range.

An extended warranty on top of this is also available for a small fee which will be an option at checkout or when you place your order over the phone. This paid for option will double the warranty period stated below as well as automatically register your warranty for you without the need of filling out any paperwork.

Non-return of the warranty card will not invalidate your statutory 12-month warranty.

If you discover a fault with your item, before contacting us please refer to the original product’s specifications.

This warranty is against manufacturing defects in materials and workmanship unless otherwise stated. Should within the warranty period the heater develops a fault due to a defect in the manufacturing of the product, it will be repaired or replaced subject to the following terms:

• The heater has been to us with the delivery costs prepaid, you are responsible for ensuring the product is properly packaged with the original packaging and appropriately insured.
• Upon purchasing the item, have correctly completed, signed and posted back the product’s warranty registration card to Head Office within the allotted completion time.
• Provided us with proof of original purchase.
• Provided us with photographic evidence of the item in question clearly showing how it was installed.

When the item has been received back, the product will be inspected and tested. If we deem the heater is not faulty or the fault fails to meet our warranty terms we will contact you and the costs incurred with the redelivery of the item will be charged to the purchaser.

If the damage is deemed to have been damaged in transit this will not be covered by the warranty.

The warranty will not cover what may be the result of physical damage to the heater which can include covering the heater causing overheating of the element, accidents, abuse, misuse, handling, water ingress over the IP rating, and using the heater for anything other than its original purpose which is comfort heating.

If the heater has not been correctly installed according to our installation instructions or hasn’t been maintained in accordance to these instructions or has been modified in any way, this will void the warranty on the heaters in question. This is also includes but is not limited to not having a suitably rated RCD, fused spur/s, supply voltage, circuit breaker/s or removing safety/warning labels and serial numbers.

If the product does contain a fault, original delivery costs to us will be refunded and the replaced/repaired item will be sent back to you with no additional charges.

If we’re unable to replace or repair the item we may offer you a discount towards a replacement product or one of the same value. Repaired or replaced items may contain refurbished materials.

Warm4less Ltd will be in no way liable for consequential losses or secondary charges including but not limited to the cost of the removal of the heater and the installation of the repaired/replaced unit, inspection costs, professional fees, electricity fees, and fees of relevant tradespeople subsequent work or damage to items within the property.

Warranty terms and conditions are subject to change without prior notice (issued 2023)

This warranty, both statutory and extended, excludes nor factors for wear and tear such as discolouration of the heater due to use, atmospheric or environmental conditions which include proximity to dangerous processes, high humidity environments, coastal location, air pollution, UV radiation or general weathering.

If a replacement item is issued, the warranty period will not be extended/renewed/reset on the new product received. The warranty period will still begin from the original purchase date and not the date the replacement is received.

If you wish to cancel your paid for extended warranty, you must first submit this within 30 days of the purchase date. This must be in letter form to the above mentioned address and include your order number, the name on the order, the date of purchase, the items under the warranty period as well as a copy of your initial receipt.

The maximum liability under the terms of this warranty is limited to the price of original purchase price of the heater/product.

This warranty is written in accordance with English Law, if any part of this warranty is deemed unenforceable including any provision in which we may exclude our liability to you the enforceability of any other parts of the warranty will not be affected. These terms do not affect your statutory rights.

Extended warranty periods (to be claimed on return of completed Warranty Card) are as follows. Please note that these incorporate the statutory 12-month warranty period.

Eco Range – 5 Years

Platinum Range – 10 Years

Platinum Ceiling Range- 10 Years

Glass and Mirror Range – 5 Years

Picture Range – 5 Years

Alpha Bar Heaters – 5 Years

Controllers – 1 Year

Bespoke prints – 1 Year

Air Purifiers – 5 Years

Mechanical parts (such as inbuilt controllers/receivers) – 1 Year

Terms and Conditions can change without prior notice at any time, issued in 2023.