Privacy Policy

Warm4less is committed to safeguarding the privacy of our clients and website users and this policy explains how we treat your personal information.

By using our website and agreeing to this policy, you consent to the use of any of our cookies in accordance with the terms of this policy.

Warm4less comply to current GDPR legislation by checking each process of collecting personal data and ensuring all data collections are reviewed and meet the lawful requirements.

Warm4less ensure that we do not bundle consent as a precondition of a service that we offer. i.e. using our online chat service and not having to consent to receive direct marketing as a condition.

Warm4less record all of the data that is captured to show when we received the data and how we got consent from the persons.


1. What information do we collect?

We may collect the following information from you:

a) Details you provide us, i.e. email address when subscribing to our newsletter via double-opt-in accordance with GDPR legislation.

b) Details that you provide us when using the services on our website or that is generated in the course of the use of those services.

c) Details relating to the purchase of items from our website including name, title, address, phone number, and contact email.

d) Details contained in or relating to any communication that you send to us through our website (such as through our contact us page) and any personal information that you send us.


2. Providing us with third party details

Prior to disclosing to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.


3. What do we do with the information you give us?

The information that you provide us with is needed to help us understand your needs and provide you with a better service. It is important that we keep up to date records.

We may also do the following:

a) Send to you goods that you have purchased.

b) Send to your statements, invoices and/or receipts and collect payment from you.

c) Send you our email newsletter, if you have requested it (you can unsubscribe from it at any time).

d) Send you non-marketing email communication in regards to goods and services.

e) Send you marketing communications relating to our business, which we think may be of interest to you by post, email or phone call. You can let us know at any time if you no longer wish to receive this.

f) Assist with inquiries and complaints made by or about you relating to our website and/or products.

g) Keep our website safe, secure and prevent fraud.


4. Disclosing your personal information

We may disclose your personal information to any of our employees, officers, agents or subcontractors insofar as is reasonably necessary for the purposes of this policy.

Any information is disclosed to the extent that we are required to do so by law which may include the following:

a) In connection with any ongoing or prospective legal proceedings.

b) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk.

c) To the purchaser or prospective purchaser of any business or asset that we are (or are contemplating) selling.

d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would reasonably likely to order disclosure of that personal information.


5. What we don’t do

We will not sell, distribute or lease your personal information to third parties. You may request details of personal information we hold about you under the GDPR (General Data Protection Act, formerly known as the DPA, Data Protection Act). If you require this information sent by post then we may ask you to cover postage.

If you would like a copy of the information held on you please write to Warm4Less Ltd.

If you believe that any information we are holding about you is incorrect or incomplete then please write, email or call us as soon as possible. We will promptly correct any information found to be incorrect.


6. Security of your personal information

We take security very seriously and will endeavour to ensure that our website, including payment making facilities, are kept safe and secure.

All electronic financial transactions entered through our website will be protected by encryption technology.

When sending information to us via email, you acknowledge that transmission of data over the internet, through emails, for example, is inherently insecure and we cannot guarantee security.

Information that is received and stored by us is done so securely with no third-party access.


7. Third party websites

There may at times be links on our website, or sent by us via email, to third-party websites. These are included as they may be of interest to our clients.

When using these links and leaving our website to that of a third party website we are no longer responsible for the protection of any information which you provide to third-party websites.


8. Use of cookies

A cookie is a small file that contains an identifier (this is a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier code is then sent back to the server each time the browser requests a page from the server.

This information helps us to analyze data about our website with the ultimate aim of improving our service and a client’s experience on our website.

This information is solely used for statistical purposes and a cookie in no way provides us with any personal information about you, other than the date you chose to share about yourself.

You can choose to accept or decline cookies although many web browsers automatically accept them. This can be modified if you choose.


9. Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


10. Amendments

This privacy policy may be amended or updated at any time so please ensure that you check this page from time to time to ensure that you are satisfied with our privacy policy.

We may also notify you of any changes to our privacy policy via email if necessary.